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Airbnb CEO Brian Chesky on early rejection, customer focus & AI’s future in hospitality | E1735
This Week in Startups
How to Prioritize User Complaints
How do you know when something is like a deal breaker for people who are hosts? It's both an art and a science. The first thing we try to take just take all the inputs. So what are the inputs we get? Inputs are customer service calls, social media posts. And then inputs are basically user behavior. You can see what people are clicking. Now it's actually picking stuff because you have a list.
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