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Great Builders & Success First with Intercom’s Eoghan McCabe | E1962

This Week in Startups

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Navigating the AI Customer Service Landscape

This chapter explores the evolution and challenges of customer service within technology companies, particularly focusing on the integration of AI and language models. It discusses the balance between automating customer interactions and maintaining trust, highlighting the complexities of AI outputs and the differing expectations for startups versus established firms. The conversation also reflects on the role of public criticism in shaping innovation and the importance of creating a supportive environment for tech creators.

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