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Building a High Impact Customer Education Program with Lori Harada

Mastering Medical Device

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How Do You Train the Trainers?

People training is a special skill and it's gonna directly impact how someone's gonna be able to absorb the information. Once you have identified that person how do you train the trainers? We actually in our internal learning management system have a check-off process that they have to go through of procedural classes observations mock trainings exams the whole gamut before they're actually allowed to go into a customer site by themselves and train usually it takes six months before a specialist is signed off on one protocol on the optia my newest specialist in the field now has been with us a year and she's signed off on three in a year and there are eight or nine protocols to be signed off on so it

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