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2min chapter
The 3 Phases of Building a Chatbot From Scratch - With Scott Nowson of PwC
AI in Financial Services Podcast
Advantages of Chatbot Implementation in Retail Banking
This chapter explores the advantages of using chatbots in retail banking, emphasizing the frequent customer interaction and the need for efficient customer service. It introduces three main points to consider when building a chatbot: handling transactional inquiries, creating an accessible FAQ knowledge base, and optimizing system handoff.
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Discover
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