How to Sniff Past the Gatekeeper

Don't answer the phone with an, I'm just so happy all the time, attitude. Answer warmly, crisply and professionally. Let a huge smile of happiness engulf your entire face and spill over into your voice. You'll find you get more from anyone when you smile after finding out who it is or why they're calling. Use the, oh, wow, it's you, technique on almost every call.