Cable companies are able to do good now because they're insulated from their competition. When that happens, a company who's up with their customer service aspects understand the value of this thing. The only companies that can get away with that shit are companies that don't have to compete and cable is one of em. If you're selling snow cones, be proud of the snow cones. Be proud of who you buy your ice from. Enjoy, embrace and brag on that yo customer about your product. Education does not have to be boring; we're talking about showing somebody with your heart why you want it.
Customer service is not about making a sale today. It is about forging a relationship and building loyalty over a lifetime. From the supreme importance of solving problems and finding solutions to the proven formula of education, trust, and loyalty, Andy Frisella shares his thoughts on the essentials of customer service.