The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Unlocking customer service's strategic potential with AI

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

CHAPTER

Evolution of Customer Service Towards Consultation and Strategy

This chapter explores the shift towards more strategic customer service, driven by AI technology. It delves into the importance of businesses adapting to the AI-first model and the changing dynamics of managing customer service teams and resources.

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