
Jeff Toister on a guaranteed customer experience
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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A True Guarantee Does Require a Commitment
A true guarantee does require a commitment, and it has be something that you're willing to do. But also, again, plan, if you will, to restore trust. It's not enough to say, i guarantee it. You have to take action to fulfil your promises. And if your promises are ever broken, then you have to do something to restore trust,. That takes a lot of effort, 100%.
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