Anda dellus has worked as a boss at ebe and amazon. He asks questions about the impact of bosses on employees' performance. Does it really matter to these measures of manager skills or characteristics? Do they have any value for the firm? Is there some way in which managers who score higher on these surveys are actually contributing more? These are eternal questions in the field known as personnel economics.
People who are good at their jobs routinely get promoted into bigger jobs they’re bad at. We explain why firms keep producing incompetent managers — and why that’s unlikely to change.