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4min chapter
Fixing the trust crisis with Rachel Botsman
Worklife with Adam Grant
Understanding Trust: Competence vs. Reliability
This chapter explores the critical distinction between competence and reliability in building trust, emphasizing their roles in communication. It highlights the importance of timely responses in fostering respect and connection, while addressing the emotional implications of ghosting in our digital interactions.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode