Worklife with Adam Grant cover image

Fixing the trust crisis with Rachel Botsman

Worklife with Adam Grant

CHAPTER

Understanding Trust: Competence vs. Reliability

This chapter explores the critical distinction between competence and reliability in building trust, emphasizing their roles in communication. It highlights the importance of timely responses in fostering respect and connection, while addressing the emotional implications of ghosting in our digital interactions.

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner