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S02 E08 Professional Agile Leadership with Evidence Based Management with Magdalena Firlit

Mastering Agility

CHAPTER

Setting Measurable Goals: OKRs, KPIs, and Customer Satisfaction

This chapter explores the synergy between OKRs and KPIs in the goal-setting process, highlighting the significance of specific, measurable, and time-bound objectives. Through concrete examples, it illustrates how clear metrics can enhance outcomes like customer satisfaction and align with market dynamics.

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