How to Ensure a Good Customer Experience With Your Merchants

Every complaint that comes into our system, or every repayment miss that is tracked back to merchants, we'll have merchant scoring occurring as well. And if a merchant starts to score too high, we're goin to giv him a call. We're seeing some service issues at your operation. We might have to turn you off. If they're not performing, we've got either off board them or charge a high enough rate to make it worth while for us to have them on the platform.

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