How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 1)
This is Growth!
Navigating Customer Success Challenges
This chapter explores the complexities of scaling customer success management, especially as businesses grow and shift from founder-led relationships to a more structured system. It emphasizes the need for advanced technologies, like AI, to provide personalized customer success experiences and highlights the limitations of traditional methods in managing relationships. The discussion also addresses the importance of product-market fit and the role of Customer Success Managers in extracting and delivering real value to customers.
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