Chris Voss - Never Lie To Anyone You're Not Going To Kill
The Science of Success
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Mirroring: A Simple Tool for Effective Communication
This chapter discusses the technique of mirroring in communication. Mirroring involves repeating back the last few words that the other person said, which helps in understanding their perspective better and avoids miscommunication. It also triggers the person to paraphrase their own words, leading to increased understanding and clarity.
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