Is There a Difference Between Listening and Talking?

How do people figure out for themselves or think about what the emotion is they want to convey? And then how do they translate that into something, right? So I guess it's a two part question. How do you figure out what the person needs to hear, not what you want to say? That goes for the verbal, but also kind of the what's the word sub verbal non verbal, there we go. The overwhelm and like talking to the overwhelm and say, Hey, we've got you, like we've got space for you here to take care of you. One thing that's pretty common if you discover one thing that might be going on in your own creative process will help