4min chapter

Outliers with Daniel Scrivner: Explore the Greatest Innovators, Founders, and Investors cover image

#88 Eight Sleep: On Sleep Fitness, Sleep Technology, and Category Creation | Alexandra Zatarain, Co-Founder & VP of Brand and Marketing

Outliers with Daniel Scrivner: Explore the Greatest Innovators, Founders, and Investors

CHAPTER

The Role of Customer Conversations in Product Development

This chapter explores the significance of customer feedback in shaping product features and directions. It highlights two instances where customer conversations resulted in the addition of new features to a product and the impact of targeted ads on customer purchasing decisions.

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