The chapter explores the detrimental effects of ruinous empathy in leadership, emphasizing the importance of giving candid feedback to improve performance within an organization. It discusses the principles of radical candor, highlighting the significance of clear communication, direct feedback, and effective measurement of performance. The chapter also delves into different types of employees within an organization, distinguishing between rock stars and superstars, and stresses the importance of recognizing, rewarding, and challenging both to foster engagement and growth.