Maintaining Content Quality and Agency Management

What does it really take to run a high-output, high-quality content engine inside a global SaaS company? In this episode, Kate Pluth, former head of Dropbox’s Content Strategy team, explains how she built an operation where structure, data, and editorial taste work in sync.

She shares how agile, cross-functional pods keep work moving, how a database-driven content calendar tripled output without increasing budget, and how automation and AI shape day-to-day content operations. You will hear practical ways to handle constant change, keep brand voice consistent, and give creative teams more time to focus on the work that matters.

👤 About Our Guest: Kate Pluth

Kate Pluth is the Director of Content Strategy at Qualtrics and the former Head of Content Strategy at Dropbox. Her career includes creating global content networks for Fortune 500 brands at Metia, scaling editorial systems at Dropbox, and introducing AI-powered tools used by more than a dozen teams.

She has a hands-on approach that includes tripling output through automation, removing silos between teams, and tying every initiative to measurable business results. Her unique experience offers valuable lessons for any content leader running an enterprise operation.

📻 About This Season of the Animalz Podcast: Enterprise Content Marketing

This season on the Animalz Podcast, we’re pulling back the corporate curtain to show you how the largest, most complex B2B SaaS teams actually get content out the door. Our mission: demystify these hidden machines and reveal what it really takes to run content at scale.

Hear from content leaders of some of the biggest names in SaaS sharing the systems they've built, the battles they've fought, and the lessons they've learned along the way.

⏳ Timestamps

• 00:00 – Agile vs waterfall in content ops
• 00:45 – Meet Kate Pluth and the episode focus
• 04:33 – Dropbox org and where content sits
• 08:00 – Agile pods: performance, explanatory, customer, thought leadership
• 10:49 – Team of eight, data loop, engagement KPIs
• 14:43 – Writing Studio replaces Editorial Council to raise quality
• 16:31 – Tiered resourcing: in-house, approved agencies, Writer
• 22:54 – Tripled output with an automated content calendar
• 25:34 – Digital listening and dark social fuel ideas
• 30:34 – Practical AI: custom GPTs and Dropbox Dash
• 33:00 – KPI framework: measure behavior, not vanity reach
• 36:24 – Taste matters; LLMs act like zero-click platforms
• 38:58 – Follow Kate and hosts’ takeaways and sign-off

🌐 Mentioned Links & Resources

• New York Times Cooking (02:22): Consumer content model admired for its scale and community engagement.
• Expedia (02:56): Early inspiration for scalable content operations.
• Writer (formerly Cordoba) (18:01): AI writing platform powering Dropbox’s style enforcement and overflow workflow.
• HelloSign / Dropbox Sign (22:37): E-signature product where Kate piloted her content ops model.
• Airtable (22:52): Original platform for Dropbox’s automated content calendar.
• SparkToro (28:12): Audience research platform for listening to customer conversations.
• BrandWatch and Sprinklr (28:44): Digital listening tools for audience research and content ideation.
• Dropbox Dash (30:41): AI-powered universal search and knowledge agent at Dropbox.
• Knotch (33:16): Content performance framework/tool for KPI tracking.
• Forget the Funnel (35:24): Consultancy for user-journey-mapping and KPI strategy.
• Digital Relevance by Ardath Albee (35:29): Book inspiring the “screw the funnel, it’s an experience” approach.

Connect with Kate Pluth to follow her work on content ops, automation, and enterprise strategy.

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