Practical Wisdom for Leaders with Scott J. Allen, Ph.D. cover image

Skip the Sexy Stuff: Why Leadership Development Needs to Start with the Boring Bits with Dr. Barrett Keene

Practical Wisdom for Leaders with Scott J. Allen, Ph.D.

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Customer-Centric Leadership Development

This chapter emphasizes the critical role of customer focus in shaping effective leadership practices, contrasting the strategies of Microsoft and Apple. It advocates for a transformational leadership approach that aligns organizational goals with individual identities and stresses the importance of clear communication and understanding follower dynamics. The discussion also touches on the distinct roles of leadership and management, calling for improved frameworks in training future leaders.

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