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Building Trust and Compassionate Leadership in Airbnb
The chapter explores the early days of Airbnb, focusing on the crucial aspect of trust in shaping the CEO's leadership style. It discusses the challenges faced during the COVID crisis, emphasizing the importance of compassionate leadership in making tough decisions like conducting layoffs. The narrative also delves into the concept of 'love' within a company context, highlighting the deep connections and sense of belonging that can exist among employees.