Welcome to the Service Business Mastery Podcast!
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In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Rocky Ozaki, founder of Now of Work, live from the Nexstar Super Meeting, to discuss how AI is reshaping the future of work, especially for service-based businesses. đ¤đ
Rocky Ozaki, a digital transformation expert, shares practical insights on adopting AI to streamline operations, improve decision-making, and enhance customer interactions. Speaking at the Nexstar event, he highlights strategies to balance automation with human touch while staying ahead of emerging tech trends like IoT, 5G, and blockchain. đâ¨
In this episode, here's what you can expect to learn:
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Why adopting AI is crucial for staying competitive in service industries.
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Steps to introduce AI gradually without overwhelming teams.
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Balancing automation with a human touch for customer trust.
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Using AI-driven tools to improve efficiency and customer service.
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Future AI trends, from smarter decision tools to advanced automation.
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