The Hard Questions Leaders Rarely Ask

Is your recruiting desk—or your entire firm—running on chaos instead of systems? You’re not alone. Most recruiters feel the turbulence daily… but the top-performing firms operate differently. They run on an Operating System that eliminates chaos, drives consistent billings, and creates scalable growth.

In this episode, Ben sits down with Kelsey Boyd, a transformational operator who helped overhaul a multi-brand recruiting organization—rebuilding systems, rewriting processes, revamping tech, and implementing EOS to create genuine business momentum. This conversation is a masterclass in turning recruiting chaos into predictable success.

🚀 Sponsorship: Atlas – AI-first ATS & CRM

Atlas combines your ATS and CRM in one AI-powered platform. It automates tagging and admin, syncs resumes and emails, and uses AI to create polished profiles and reports—so you can focus on relationships, not data entry. Centralized outreach, reporting, and analytics keep you fast and efficient.

Try it free or book a demo → https://recruitwithatlas.com

 Kelsey shares insider lessons from leading rebrands, digital transformations, and full operational restructures inside recruiting and staffing companies. Whether you’re a solo recruiter, a growing agency, or a leader scaling toward multi-million-dollar years, you’ll learn exactly how high-performing firms create clarity, consistency, and accountability. No fluff—just real frameworks you can apply today.

You’ll walk away knowing:

• How to identify the bottlenecks killing your productivity

• The exact scorecard metrics top recruiters use to grow revenue

• Why EOS and operating systems work so well in recruiting

• How to create predictability in a business defined by unpredictability

• How to fix the “right people, wrong seat” problem that silently stalls firms

• And—most importantly—how to get out of the chaos and scale with confidence

If you want to grow your desk, double your billings, or build a real recruiting business—not just a job—this is the episode you’ve been waiting for.

Listen now and learn the operating system behind every high-performing recruiting firm. Then hit Subscribe, leave us a review, and connect with Ben and Kelsey using the links below.

 Key Takeaways

• Chaos isn’t a strategy—systems create scalable revenue
• Scorecards and KPIs reveal what’s actually working (and what’s not)
• EOS frameworks give recruiters structure, accountability, and clarity
• The right people in the right seats change everything
• Expect turbulence: every business transformation gets messy before it gets better

🎯 2026 Sales and BD Recruiter Summit:

https://bd-sales-recruiter-2026.heysummit.com/

🚀 Sponsorship: Atlas – AI-first ATS & CRM

Atlas combines your ATS and CRM in one AI-powered platform. It automates tagging and admin, syncs resumes and emails, and uses AI to create polished profiles and reports—so you can focus on relationships, not data entry. Centralized outreach, reporting, and analytics keep you fast and efficient.

Try it free or book a demo → https://recruitwithatlas.com

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Free Tools for Recruiters

PeopleGPT: https://juicebox.ai/?via=b6912d

Talin AI: https://app.talin.ai/signup?via=recruiter

Pin: https://www.pin.com/

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YouTube: https://youtu.be/JB81D81E8cI

Follow Kelsey Boyd on LinkedIn: https://www.linkedin.com/in/kelsey-boyd-day1/

Host: Benjamin Mena — Select Source Solutions

Website: http://www.selectsourcesolutions.com/

LinkedIn: https://www.linkedin.com/in/benjaminmena/

Instagram: https://www.instagram.com/benlmena/