Driving Multi-Modal Retail and Healthcare CX - with Brett Kiley of CVS Health
The AI in Business Podcast
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From Reactive to Proactive: Elevating Customer Service
This chapter discusses the transition from reactive to proactive customer service, focusing on its significant impact on customer experiences in healthcare and retail. It emphasizes the role of data and AI in resolving issues efficiently, fostering loyalty through personalized interactions, and highlights the ethical considerations involved.
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