Evolution of Property Management Software

This chapter explores the evolution of property management software, discussing its advancements over time and added features like maintenance tickets, communication tools, and reporting features. It also discusses the trend of property management companies opening up their APIs for integration with other tools and software solutions, emphasizing the importance of customization and providing customizable experiences for higher customer satisfaction. Additionally, the chapter touches on the challenge of resident adoption of property management apps and predicts a future tipping point where residents will increasingly use these apps.