This episode is sponsored by Out of Pocket, because no one is prouder of us than us: https://www.outofpocket.health/
You should also check out our courses, including ones taught by yours truly (How to Build A Healthcare Call Center and Healthcare 101): https://www.outofpocket.health/course-library
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Hosts:
Nikhil Krishnan (twitter: https://twitter.com/nikillinit)
Danielle Poreh (linkedin: https://www.linkedin.com/in/danielleporeh/ twitter: https://twitter.com/danielleporeh )
Guest:
Sandy Varatharajah (twitter: https://twitter.com/sanvrajah?lang=en)
TIMESTAMPS
(00:00) Introduction to the 12 Gifts of Ops Christmas
(01:30) Gift #1: Think like a product person
(02:49) Gift #2: Run a drip campaign
(04:12) Gift #3: Give people sight into the problems
(06:01) Gift #4: Face your hidden factories, make swim lane maps
(08:50) Gift #5: Start an offboarding doc
(10:42) Gift #6: Prove something can be done before hiring a team
(12:58) Gift #7: When in doubt, fly out
(15:20) Gift #8: Build an ops roadmap
(18:05) Gift #9: Before effort comes focus
(22:43) Gift #10: Upgrade your software to AI features
(26:33) Gift #11: Contracts create choke points
(30:53) Gift #12: The power of schedule sending
