Agility, Risk and Contingency for Small Business

Felicity Hannah hears from the boss of Waterstones and gets an update from Tunbridge Wells.

Elsewhere, the reviews website Trustpilot's share price has PLUNGED by almost 30%, wiping more than £200 million pounds from its value. We ask what's happening to the FTSE 250-listed firm.

And it's the Christmas tradition that's become a global multi-million-dollar franchise - Fliss speaks to one of the founders of the company behind The Elf on the Shelf.