
Anatomy of a Tough Talk
The Double Win
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Navigating Difficult Conversations
This chapter explores the complexities of initiating tough discussions, highlighting the necessity of preparation and a collaborative mindset. It outlines a structured approach to handling conversations about firing, performance coaching, and setting boundaries, emphasizing emotional management and clarity of intention. The chapter also discusses the psychological dynamics involved, encouraging listeners to focus on the needs of others to foster effective communication and meaningful outcomes.
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