HOW TO WIN FRIENDS & INFLUENCE PEOPLE - Commented Book
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How a Friendly Approach Saved a Company a Great Deal
Dean Woodcock's friendly approach saved his company much embarrassment and bad publicity. Gerald H. Wynne of Littleton, New Hampshire, obtained a very satisfactory settlement on a damage claim. If I had not begun in a friendly way, there would have been a great deal of difficulty in getting him to agree to the total liability.
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