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Challenges in the Home Building Business
In this chapter, they discuss the challenges of the home building business, particularly the issue of callbacks and warranties. They also talk about the various services provided by Hoffmann Brothers, including plumbing, HVAC, electrical, and roofing. The chapter explores the organic growth of the company and the addition of new services. Furthermore, they emphasize the importance of bringing in new skills and expertise to scale the business and the responsibility of the CEO in recruiting and building leaders.