11min chapter

Guy Kawasaki's Remarkable People cover image

Bob Sutton: Mastering Organizational Friction for Better Leadership

Guy Kawasaki's Remarkable People

CHAPTER

The Value of Friction in Human Interactions

This chapter explores the IKEA effect, where individuals value things they labor over, while contrasting low friction and good friction in communication and processes. It emphasizes the need for productive friction in organizational practices and highlights innovative approaches to foster human engagement despite technological advancements.

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