AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
3min chapter
Mastering Customer Journey Mapping for Better Business Outcomes
The Modern Customer Podcast
Intro
This chapter explores the vital role of journey mapping in enhancing customer and agent experiences, particularly through the lens of AI integration in contact centers. It also addresses the importance of effective communication and reflects on the evolution of customer experience with insights from an industry expert.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode