Vanguard: can it keep playing disruptor?
Behind the Money
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Vanguard's New Era: Leadership and Innovation
This chapter explores Vanguard's strategic shift with the appointment of its first external CEO, focusing on enhancing investment advice services. It delves into the challenges the new leader faces in balancing innovation with the company's traditional culture and addressing technological deficiencies. The discussion also reflects on user experiences and public perceptions regarding Vanguard's modernization efforts and the need for improved technology.
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