The goal is not to get an argument about whether or not you're going to buy this. It's providing options and getting on the same side of the table so you can provide a solution. I think it's no coincidence that the cardinal's fans are some of the most passionate, raving, lunatic fans on the face of the earth. Because the experiences that they have when they go to the stadium are like that.
Customer service is not about making a sale today. It is about forging a relationship and building loyalty over a lifetime. From the supreme importance of solving problems and finding solutions to the proven formula of education, trust, and loyalty, Andy Frisella shares his thoughts on the essentials of customer service.