Evolution of B2B Buying Behavior in the Digital Age

Chris joined Julian Walls on an episode of Pulse, to zero in on the transformation of B2B buying behavior and what this means for businesses trying to stay ahead. The discussion illuminates how businesses can adapt and thrive amidst these transformations. Chris shares his extensive experience and knowledge, unpacking how companies can effectively reach their target audiences using modern go-to-market strategies.

Over the course of the episode, Chris emphasizes the shift in B2B buying patterns in recent years and introduces the concept of 'dark social' - channels where B2B customers gather information that doesn't generate traditional intent data or trackable metrics. He provides valuable insights into how buyers now favor these platforms for their trustworthy content over traditional sales approaches. Chris also differentiates between buyer enablement and self-service in B2B, arguing that companies need robust strategies to provide buyers with the necessary information to make independent purchasing decisions.