This chapter explores the concept of sticky cohorts and the significance of net dollar retention in driving long-term revenue growth for businesses, with examples from the speaker's own experiences. It also discusses the challenges of customer retention and provides benchmarks for early stage B2B SaaS companies.
In this episode of Startup School, YC Group Partner Tom Blomfield discusses one of the most important elements of running any startup: metrics! Tom shares what key metrics to track and how to use them to make the best decisions for your company.
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