The Importance of Scale in Business

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Airbnb CEO Brian Chesky talks about how designing a business for delight instead of scale can actually fuel scale growth. He says the challenge with large companies is when you build a product, the first time you built it, you built it for someone else. "I think that's a way to continue to kind of keep your soul, keep your humanity and do something that people really love"

After guiding the company through a near-death experience, Airbnb’s Brian Chesky talks with Rapid Response host Bob Safian about what he learned and how responding to a crisis both reveals your character and teaches you what’s most important. Recorded live on stage at the Masters of Scale Summit in San Francisco.

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