16min chapter

Workplace Stories by RedThread Research cover image

Using a Skills Framework to Empower Employees: Microsoft’s Shweta Srivastava and John Mighell

Workplace Stories by RedThread Research

CHAPTER

Developing an AI-Powered Human-Validated Skills Technology Model at Microsoft

The chapter explores the creation of a skill technology model at Microsoft, emphasizing accurate skill inferences and embedding skill experiences into work platforms. It discusses challenges of integrating data sources, the importance of a comprehensive skill taxonomy, and enhancing an inference engine through role mapping. The conversation also covers human verification of skills, communication with employees on skills frameworks, integrating generative AI, and focusing on individual skill sets for workplace empowerment.

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