Proactively Driving Customer Success With Manjula Talreja, SVP and Chief Customer Officer of PagerDuty
IT Visionaries
00:00
How to Measure Customer Success?
Customer success organizations are moving from becoming, again, reactive, to proactive. Reactive customer success organization will drive churnin down grade and renoal rates. Churnin downgrade is at the heart of a growth of a company. If you're driving 90 % deployment, and if you've bought hundred licenses,. then they'll need more licenses. And that's why we have so many customers buying our products more often than even before theyr enolrates. But now we've become a multi product company as well. So how do we measure rganization? Imeasure organization by number one challened angret. Next is deployment and adoption. And here's a third kicker.
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