3min chapter

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch cover image

20VC: Nubank CEO David Velez on Scaling Nubank to a $25BN Company, Why What Makes a Great Founder Does Not Make a Great CEO & The Responsibility Framework and How Leaders Can Use It To Drive Efficiency

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch

CHAPTER

How to Optimize Your Custom Acquisition Costs

Banking works fairly well in the us. In europe, margins are tight. Incumbents have done a decent job detalising and some people havebeenvery successful. But the customer pain is not a when you see customers paing four hundred and fifty per cent pars and paying tone of different fees. And so if you approach that pan with a product that is a hundred egs better, that ultimately translated into very, very, very low, close to sero customer sation cost. That's what has driven our growthsince we effecte luch s....

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