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12min chapter
The Moth Radio Hour: Holding On, Digging Out & Hanging Up
The Moth
Customer Care Challenges at the United States Postal Service
Follow the journey of a mail clerk turned customer care agent at the USPS as they navigate the intricate greeting protocols and rules. Delve into the world of a national call center, handling a range of customer interactions from trivial complaints to emotional calls during a severe weather event in Puerto Rico.
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