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13min chapter
The 5 Marketing Mistakes You Need To Avoid In 2024
Marketing Against The Grain
The Importance of Being Customer-Centric in Marketing
This chapter emphasizes the value of listening to customer calls and talking directly to customers to truly understand their needs and experiences. It discusses tangible ways to be more customer-centric, such as having customer council calls, using call intelligence tools, and implementing support shadowing.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode