Retail expert Joel Bines on the rise of the “me-centric” economy
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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The Concept of a Quantum Consumer
King: Technology has enabled very frictionless movement. As a consumer, you're not just me centric, but you are also quantum in that I can be two completely different consumers at the exact same time. That creates an incredible challenge for marketers to figure out how to connect with me.
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