Defining a Market Category for Innovative Products

Building community can be one of the most important parts of building a brand and business.

When people talk about businesses and customers, we are really talking about a community of people. What does it take to become a valuable and useful member of a community, rather than just a business selling into a community? What are the benefits? And how do you set out to give enough value that people want to do things with you and for you?

These are all questions today’s guest is an expert in. Chanel Clark is a marketing leader who decided she needed community around her to help her grow in her role, leading marketing for Ārepa, a functional FMCG brand with a mission to help make brains better. When Chanel started The Marketing Club she thought she might get 30 people. As of April 2025, they have 10,000 members across AU and NZ.

Chanel joins the pod to talk what it takes to build such a community, and how listening to that community is the key to success.

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