How to Deliver Knowledge to People When They Need It

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The idea was that, okay, what happened in a sales cycle? There is an entry into your CRM system. There's an opportunity. The opportunity matcher reached a level, a certain threshold. When the threshold is hit, we were going to look at the attribute of the opportunity. And here I can share it because we share it with customer. We wanted people to of course get your point and so on at the time. So imagine it's eight years ago. It's not the technological challenge. It's the question of understanding the process"

Enterprise Knowledge CEO Zach Wahl speaks with Jean-Claude Monney, Managing Partner and co-founder of The Monney Group, a boutique coaching and consulting company founded in 2009. Until 2017, Jean-Claude served as Chief Knowledge Officer at Microsoft Consulting Services, where he and his team re-imagined the division’s Digital Workplace knowledge management and collaboration platform on Microsoft O365 that was launched in 2014 and used as a reference model by many customers. He is currently on the advisory board of Kent State University’s School of Information for their KM master’s program.

In conversation with Zach, Jean-Claude focuses on knowledge management and its importance in decision-making and innovation. He defines knowledge management as a process loop of creating, sharing, reusing, and creating new knowledge, emphasizing the critical role it plays for companies in innovation. This episode highlights the value of implementing knowledge management practices in any work setting to improve decision quality and time to knowledge.

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