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6min chapter
BE 311: Happens to the Best of Us! How to Show Understanding at Work
Business English from All Ears English
Empathy and Accountability in the Workplace
This chapter examines how to navigate mistakes and misfortunes in professional settings with understanding and empathy. It discusses cultural differences in response to apologies, the importance of language in expressing accountability, and the balance between validation and constructive feedback. Through role-play scenarios, the speakers illustrate effective communication strategies that maintain professionalism while promoting connection.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode