Business English from All Ears English BE 311: Happens to the Best of Us! How to Show Understanding at Work
Sep 22, 2024
In this discussion, the hosts tackle the importance of understanding and empathy at work, especially when mistakes happen. They emphasize that acknowledging errors can enhance team dynamics. Listeners learn effective phrases to respond to apologies, fostering openness and connection. Role-plays illustrate how supportive language like 'happens to the best of us' builds compassion in workplace interactions. Additionally, the conversation highlights the need for cultural sensitivity and tailored communication to navigate diverse professional relationships.
AI Snips
Chapters
Transcript
Episode notes
Showing Understanding at Work
- Show understanding when coworkers make mistakes or experience misfortune.
- This strengthens workplace connections and creates a supportive environment.
Responding to Mistakes
- Use phrases like "Happens to the best of us" or "It happens" to show empathy.
- These phrases downplay mistakes and misfortunes, making others feel comfortable.
When Not to Downplay
- Only use these downplaying phrases if the situation is minor and relatable.
- Avoid them for serious matters like a death in the family, as it can seem dismissive.