
Building customer loyalty and a human connection in an increasingly competitive landscape - Interview with Conny Kalcher of Zurich Insurance
Punk CX with Adrian Swinscoe
Transforming Customer Experience in Insurance
This chapter explores the role of AI and data analytics in enhancing customer experience within the insurance industry. It emphasizes the need for clear communication, ethical practices, and the importance of maintaining genuine customer relationships over aggressive sales tactics.
00:00
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.