Banking is no longer competing with the branch down the street. It is competing with every digital experience your customers have before they ever open your app. Expectations around speed, simplicity, and trust are being set by big tech, fintechs, and embedded finance, not by traditional financial institutions. And for many banks, that gap is growing.
That is why today’s conversation matters. I am joined by Phil Tomlinson, Senior Vice President of Global Offerings at TaskUs, and Pragya Agarwal, Vice President of Financial Crimes and Risk Operations. They sit at the intersection of customer experience, advanced technology, and financial crime prevention, where speed and trust have to coexist every day.
In this episode of Banking Transformed, we unpack what next-generation banking really looks like, where AI is delivering real value right now, and how banks can move faster, innovate responsibly, and still protect customers in an always-on, app-driven world.
This episode of
Banking Transformed is sponsored by TaskUs
TaskUs is a
leading provider of outsourced digital services and next-generation customer
experience to the world’s most innovative companies, helping its clients
represent, protect and grow their brands. Leveraging a cloud-based
infrastructure, TaskUs serves clients in the fast-growing sectors, including
social media, e-commerce, gaming, streaming media, food delivery and
ride-sharing, technology, financial services and healthcare.
https://www.taskus.com/services/financial-crime-compliance/
