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The 4 core principles of crisis management, w/Ellen Kullman (DuPont, Carbon)

Masters of Scale

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Intro

This chapter examines the importance of branding in establishing customer connections and segues into the Apollo 13 mission, illustrating the stark contrast between the astronauts' calmness and the surrounding chaos after an oxygen tank explosion. It sets the stage for a deeper discussion on crisis management within high-pressure scenarios.

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