ICE’s Sandra Madigan on driving servicing innovations
HousingWire Daily
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Empathetic Innovation in Loan Servicing
The chapter explores the shift towards empathetic product development in loan servicing, focusing on enhancing the customer experience and simplifying processes like escrow management. It discusses the impact of 2020 events on the industry, highlighting the importance of adaptation and innovation. Emphasizing the significance of customer feedback and collaboration, the chapter also touches on the rapid technological advancements, automation potential, and the need for personalized service in the mortgage industry.
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